BixoPlay
Privacy Policy
This Privacy Policy explains how BixoPlay FZ‑LLC (“BixoPlay”, “we”, “us”) collects, uses, and safeguards your personal data when you visit bixoplay.com, purchase a subscription, or use any BixoPlay‑branded application (collectively, the “Service”).
1. Scope
This Policy applies to data we collect:
- on our website, client portal, or mobile/TV apps;
- via email, WhatsApp, live‑chat, or social media;
- when you request a free trial or make a payment.
It does not cover third‑party IPTV player apps or websites linked from our guides.
2. What we collect
Category | Examples | Purpose |
Account data | Name, email, WhatsApp number, country | Create & manage your account |
Subscription info | Plan type, start/end date, device limit | Licence enforcement |
Payment data | Transaction ID, amount, masked card digits | Billing & refunds |
Technical data | IP address, device ID, app version, error logs | Diagnostics & anti‑fraud |
Usage data | Channels watched, time stamps, search terms | Improve channel catalogue |
We do not store full credit‑card numbers; payments are processed by PCI‑DSS compliant gateways.
3. How we use your data
- Account administration – activate subscriptions, send credentials.
- Customer support – troubleshoot buffering or login issues.
- Service improvement – add popular channels, fix crashes.
- Marketing – occasional promo emails (opt‑out anytime).
- Legal compliance – anti‑fraud, tax, and AML obligations.
4. Legal bases (GDPR)
Basis | When we rely on it |
Contract | To deliver the Service you requested. |
Legitimate interest | Analytics, fraud prevention, limited marketing. |
Consent | Optional newsletters, push notifications. |
Legal obligation | Tax invoices, court orders. |
5. Sharing & disclosure
We never sell your data. We share it only with:
- Payment processors (Stripe, PayPal, CoinGate).
- Cloud infrastructure (OVH, Hetzner) that hosts our servers.
- Support platforms (Zendesk, WhatsApp Business API).
- Authorities when legally compelled.
All vendors are bound by confidentiality and data‑processing agreements.
6. Cookies & tracking
Cookie type | Purpose |
Session cookies | Keep you logged in while navigating the portal. |
Analytics cookies (Matomo) | Anonymous site usage stats. |
Marketing cookies (optional) | Remember if you closed promo banners. |
You can block cookies in your browser; the core Service will still function.
7. Data security
- TLS 1.3 encryption for all web traffic.
- Passwords hashed with bcrypt 12.
- IP whitelisting on admin panels.
- 24‑hour log monitoring & DDoS mitigation.
No system is 100 % secure, but we aim for industry‑standard controls.
8. Data retention
Data type | Retention period |
Account & subscription | 2 years after last activity |
Invoices (legal) | 7 years |
Error logs | 30 days |
Marketing opt‑outs | Stored indefinitely to honour your choice |
9. Your rights
Under GDPR and similar laws you may:
- Access a copy of your data.
- Correct inaccurate data.
- Request deletion (“right to be forgotten”).
- Object to marketing.
- Port your data to another provider.
Email privacy@bixoplay.com to exercise any right; we reply within 30 days.
10. Children (<16)
BixoPlay is not marketed to children under 16. We do not knowingly collect their data. Parents may request deletion via the contact methods below.
11. International transfers
Data may be processed on servers in Germany, France, or the UAE. We use EU Standard Contractual Clauses to protect transfers outside the EEA.
12. Changes to this Policy
We may update this Policy to reflect legal or technical changes. We’ll post the new date at the top and, for major changes, email active users.
Need more help?
Live Chat | Click the bubble bottom‑right for instant agent chat (08:00‑02:00 GST). |
WhatsApp 24 / 7 | +971 52 364 1377 |
support@bixoplay.com |
