BixoPlay
Help Center
Pick the viewing power you need! nothing more, nothing less.
Can’t see what you need?
Getting Started
Free‑trial steps, activation, first login.
Devices & Apps
Player‑app installs and MAG / Fire TV setup.
Troubleshooting
Buffering, error codes, subtitle issues.
Account & Billing
Plan upgrades, renewals, refunds.
Legal & Policies
Terms of service, privacy, EULA.
Getting Started
How do I request the 24‑hour free test?
WhatsApp us, and the trial will be ready within minutes.
Does one subscription work on multiple devices?
No, one subscription works only for one device to protect the account.
Devices & Apps
Best player app for Android phones?
Download the native BixoPlay App (http://nz.sa/bix)—supports HW+ decoder for smooth 4 K.
How do I sideload on Fire TV?
Install Downloader, enter code 3844143, install APK, paste login—done.
Smart TV (LG / Samsung) keeps asking for activation fee.
Bob Player/SIPTV require a one‑time licence (~10 USD) paid to the app developer, not to BixoPlay.
Troubleshooting
Stream buffers every few seconds.
Test speed at speed‑test (need 15 Mb/s HD, 25 Mb/s 4 K).
• Switch DNS to 8.8.8.8 / 1.1.1.1.
• Set player buffer to 5 s.
Still stuck? Send us a diagnostic screenshot on WhatsApp.
Account & Billing
How do I upgrade Silver → Gold?
Upgrade is not available.
What’s your refund policy?
48‑hour money‑back guarantee if service isn’t delivered or stays offline for 24 h+.
Can I pause my subscription?
Not yet, but you can renew later.
Legal & Policies
- Terms & Conditions
- privacy
- App EULA
Need more help?
Live Chat | Click the bubble bottom‑right for instant agent chat (08:00‑02:00 GST). |
WhatsApp 24 / 7 | +971 52 364 1377 |
support@bixoplay.com |
